Reduce Hearing Aid Returns Before They Happen
AdaptTrack is the hearing-aid trial retention system that automatically checks in with your trial patients, identifies the ones who may be struggling, and tells your team who needs attention — while there is still time to save the fitting.
More saved fittings. Less staff chasing patients. Better-supported patients.
$297/month per location · Cancel anytime
Built specifically for audiology clinics in the United States.
Dashboard Overview
Active Trials
24
Needs Follow-Up
3
Ending Soon
7
Doing Well
14
Recent Patient Responses
Why hearing aid trials need better tracking
Patients struggling but not speaking up
Many patients wait until the end of the trial to mention issues, making it harder to intervene.
Manual follow-ups take staff time
Calling or texting each patient individually is time-consuming and easy to forget.
Limited visibility into risk
Without a system, staff may not know which patients need attention most urgently.
Returns happen too late to intervene
By the time you learn a patient is unhappy, the trial period may be almost over.
Purpose-built for hearing-aid trial success
AdaptTrack works alongside your existing practice-management system to help your team stay ahead of struggling trial patients without disrupting your clinical workflow.
Without AdaptTrack
- Patient gets fitted and leaves the office
- Practice assumes everything is going well
- Patient struggles with comfort, sound, or expectations
- Staff doesn't learn about it early enough
- Patient returns near the end of the trial period
- Practice is trying to rescue the fitting late in the process
With AdaptTrack
- Patient gets fitted
- AdaptTrack automatically checks in
- Patient indicates they are struggling
- AdaptTrack surfaces the patient for staff
- Staff intervenes earlier
- Fitting has a better chance of succeeding
Purpose-built for hearing-aid trial success
Set up a trial
Add a patient and select a check-in schedule.
Automated SMS check-ins
Patients receive simple text messages and respond quickly.
Dashboard flags issues
Staff immediately see which patients need attention.
Communication patients actually respond to
Dr. Smith's Office
via AdaptTrack
Hi John — how are your new hearing aids feeling so far?
Quick Replies:
YES
Doing well
NO
Needs follow-up
HELP
Urgent attention
Know which fittings are at risk — before they become returns
Stop relying on memory, manual check-ins, or waiting for patients to call. AdaptTrack surfaces the trial patients who may need your team's attention now.
Trial Dashboard
Dashboard with patient risk flags
John Miller
Day 12 • 18 days left
Sarah Kim
Day 24 • 6 days left
Robert Patterson
Day 8 • 22 days left
Maria Garcia
Day 19 • 11 days left
Trial Timeline
Trial timeline and status view
Day 3 Check-in
Patient responded: “Working well”
Mar 5, 2024 at 10:00 AM
Day 10 Check-in
Patient responded: “Working well”
Mar 12, 2024 at 10:00 AM
Day 21 Check-in
Scheduled for Mar 23, 2024
Message History
Message history for quick follow-up
Outbound
How are your hearing aids feeling?
Mar 12 at 10:00 AM
Patient Response
YES - Working well!
Mar 12 at 10:15 AM
Three outcomes AdaptTrack delivers
Save more fittings
Identify struggling patients early enough for your team to intervene.
Give staff their time back
Automate routine trial check-ins and focus staff attention on patients who actually need help.
Give every patient proactive support
Create a consistent follow-up experience without relying on staff to remember every check-in.
More consistent patient communication
Every trial gets the same attention, even during busy weeks.
Better organization for staff
One dashboard shows all active trials at a glance.
Designed for audiology clinics
AdaptTrack is built for clinics that treat every hearing-aid trial as revenue worth protecting.
Independent audiology practices
Single-location practices ready to protect every trial and every fitting.
Small multi-provider clinics
Clinics with multiple audiologists who need to coordinate patient care.
Growing clinics
Practices scaling up that want more consistent follow-up processes.
What is one saved fitting worth to your practice?
AdaptTrack doesn't need to prevent every return to justify its cost. If proactive follow-up helps your team identify even a small number of struggling patients early enough to intervene, the platform can become a valuable part of your trial workflow.
AdaptTrack
$297/mo
per location
The value of one retained fitting
?
worth protecting
AdaptTrack
Protect more fittings with proactive hearing-aid trial follow-up
No setup fee · No annual contract · Cancel anytime
- Automated patient SMS check-ins
- Early visibility into struggling patients
- Trial-risk dashboard
- Patient response history
- Flexible check-in schedules
- Staff access
- Free white-glove onboarding
- Direct setup support
White-glove onboarding included: we'll personally help configure your workflow and get your first patients running.
We'll help you get it running.
Every new practice gets free white-glove onboarding. We'll help configure your trial workflow, set your check-in schedule, walk your staff through the platform, and help you get your first patients enrolled.
You should not have to become a software expert to improve your trial follow-up process.
Configure your workflow
We set up your trial workflow to match how your practice actually operates.
Set your check-in schedule
We help you choose the check-in cadence that fits your typical trial period.
Add your first patients
We help you get your first active trials enrolled and running.
Walk your team through it
We make sure your staff is confident using AdaptTrack from day one.
Frequently asked questions
Ready to reduce hearing aid returns?
Prefer to talk it through first? or email hello@adapttrack.com